Terms of Service

These Terms of Service ("Terms") govern your access to and use of the FlowCRM MY platform, website, and related services (collectively, the "Services") operated by HORIZON CENTRIX ENTERPRISE (Reg. No. 202603188592 (003871196-A)) ("FlowCRM MY", "we", "our", or "us").

By creating an account or using the Services, you ("User", "you", or "your") agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you do not agree to these Terms, do not access or use the Services.

1. Eligibility

To use FlowCRM MY, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract under Malaysian law;
• Provide accurate and complete registration information; and
• Not be prohibited from using the Services under any applicable law or regulation.

2. Account Registration

You must register for an account to access the full features of FlowCRM MY. You agree to:

• Provide truthful, accurate, and current information during registration;
• Maintain the confidentiality of your login credentials;
• Notify us immediately at support@flowcrm.my of any unauthorised access to your account; and
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Subscription Plans & Billing

3.1 Plans

FlowCRM MY offers the following subscription tiers (pricing in Malaysian Ringgit, inclusive of SST where applicable):

Prices are subject to change with 30 days notice. Current pricing is always displayed on our Pricing page.

3.2 Payment

• Subscriptions are billed in advance on a monthly or annual basis.
• Payments are processed securely by our third-party payment provider. We do not store your full card details.
• All charges are non-refundable except as expressly set out in Section 3.4 below.
• If a payment fails, we will notify you and attempt to retry. Continued failure may result in service suspension.

3.3 Upgrades & Downgrades

You may upgrade your plan at any time; the new rate will be prorated and charged immediately. Downgrades take effect at the end of the current billing cycle. Features associated with a higher plan will remain accessible until the cycle ends.

3.4 Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your account will revert to the Free Plan at the end of the current billing period. We do not provide pro-rata refunds for unused portions of a billing period, except:

• Where required by Malaysian consumer protection law; or
• Where a refund is granted at our sole discretion within 7 days of a new subscription (first-time subscribers only).

3.5 Taxes

All fees are exclusive of applicable Malaysian taxes including Sales and Service Tax (SST) unless stated otherwise. You are responsible for paying all applicable taxes.

4. Acceptable Use Policy

You agree to use FlowCRM MY only for lawful business purposes. You must not:

• ×Use the Services to process, store, or transmit unlawful, fraudulent, or malicious content;
• ×Violate any applicable Malaysian law, including but not limited to the Computer Crimes Act 1997, Communications and Multimedia Act 1998, and Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA);
• ×Attempt to gain unauthorised access to any part of the platform or another user's account;
• ×Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our platform;
• ×Transmit viruses, malware, or any other malicious or harmful code;
• ×Scrape, crawl, or use automated means to access our Services without prior written consent;
• ×Use the Services to spam, phish, or conduct any form of unsolicited communication;
• ×Impersonate any person or entity or misrepresent your affiliation with any person or entity; or
• ×Sub-license, resell, or commercially exploit the Services without our prior written authorisation.

Violation of this policy may result in immediate account suspension or termination without notice or refund, and may be reported to the relevant Malaysian authorities.

5. Your Data & Data Ownership

You own your data. All business data you input into FlowCRM MY — including customer records, invoices, payroll records, and expenses — remains your property at all times. We do not claim ownership over your business data.

By using the Services, you grant FlowCRM MY a limited, non-exclusive, royalty-free licence to process, store, and display your data solely for the purpose of providing the Services to you.

You may export your data at any time through the platform. Upon account termination, we will retain your data for 30 days to allow for data export, after which it will be deleted, subject to legal retention obligations described in our Privacy Policy.

6. Intellectual Property

All rights, title, and interest in and to the FlowCRM MY platform, including its software, design, trademarks, logos, and documentation, are owned by HORIZON CENTRIX ENTERPRISE and are protected under Malaysian intellectual property laws, including the Copyright Act 1987 and Trade Marks Act 2019.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes only. This licence does not include any right to sublicence, reproduce, modify, distribute, or create derivative works of the Services.

7. Third-Party Integrations & Services

FlowCRM MY may integrate with third-party services (e.g., payment gateways, accounting software, government portals such as MyCoID, eFiling). Your use of such third-party services is governed by their respective terms and privacy policies. We are not responsible for the performance, security, or availability of third-party services.

8. Service Availability

We strive to maintain high platform availability but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice where reasonably possible);
• Emergency maintenance required to address security vulnerabilities;
• Events outside our reasonable control (force majeure).

We are not liable for any loss or damage arising from service interruptions.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

FlowCRM MY does not warrant that:

• The Services will meet your specific requirements;
• The Services will be error-free, uninterrupted, or secure at all times;
• Any payroll calculations, tax computations, or statutory contribution amounts generated are free from error or constitute professional tax, legal, or accounting advice. You should verify all statutory computations with a qualified professional.

10. Limitation of Liability

To the maximum extent permitted under Malaysian law, FlowCRM MY and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business opportunity, or goodwill;
• Costs of procuring substitute services;
• Penalties, fines, or assessments imposed by regulatory authorities arising from your use of the Services.

Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total amount paid by you to FlowCRM MY in the three (3) months immediately preceding the event giving rise to the claim, or RM 500, whichever is greater.

11. Indemnification

You agree to defend, indemnify, and hold harmless FlowCRM MY and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or in connection with: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law; or (d) any third-party claims arising from your business data or operations.

12. Suspension & Termination

12.1 By You

You may terminate your account at any time through your account settings. Termination takes effect at the end of the current billing cycle for paid plans.

12.2 By Us

We may suspend or terminate your account immediately, without prior notice or liability, if:

• You breach any provision of these Terms;
• Payment remains outstanding for more than 14 days after the due date;
• We are required to do so by law or a government authority; or
• Continued provision of the Services becomes commercially impractical.

Upon termination, your right to use the Services ceases immediately and your data will be handled as described in Section 5.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through good-faith negotiation. If the dispute remains unresolved after 30 days, either party may refer the matter to:

• The Tribunals for Consumer Claims Malaysia (for claims within the applicable threshold under the Consumer Protection Act 1999); or
• The courts of Malaysia, and both parties irrevocably submit to the exclusive jurisdiction of the courts located in Kuala Lumpur, Malaysia.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email or an in-platform notification before the new Terms take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

If you do not agree to the revised Terms, you must discontinue use and cancel your subscription before the effective date.

15. General Provisions

16. Affiliate Program

16.1 Eligibility & Enrolment

Participation in the FlowCRM MY Affiliate Program ("Program") requires separate approval. Applicants must be at least 18 years of age, a Malaysian resident or legally registered entity, and must not operate a direct competing product. FlowCRM MY reserves the right to accept or reject any application at its sole discretion without providing reasons.

16.2 Referral Links & Commission

Upon approval, you will receive a unique referral link. A commission is earned when a referred user registers through your link and purchases a paid subscription. Commission rates, minimum payout thresholds, and payment schedules are communicated upon enrolment and are subject to change with 30 days' notice. Commissions are calculated on the net subscription value (excluding taxes and refunds) and are not earned on Free Plan sign-ups.

16.3 Payouts

Commissions are subject to a 30-day cooling-off period to account for refunds and chargebacks before they are confirmed. Payouts are made in Malaysian Ringgit (RM) via the method agreed upon during enrolment, once the minimum payout threshold is reached. You are solely responsible for reporting and paying any applicable income tax or withholding tax on commissions earned.

16.4 Prohibited Conduct

As an affiliate, you must not:

• ×Make false, misleading, or exaggerated claims about FlowCRM MY or its features;
• ×Use spam, unsolicited messaging, or deceptive advertising to promote your referral link;
• ×Bid on FlowCRM MY branded keywords in paid search advertising without prior written approval;
• ×Self-refer, create fake accounts, or manipulate referral tracking to generate fraudulent commissions;
• ×Engage in cookie stuffing, click fraud, or any other form of tracking manipulation.

Breach of these rules will result in immediate termination of your affiliate account and forfeiture of any unpaid commissions.

16.5 Termination of Affiliate Status

Either party may terminate participation in the Program at any time with written notice to support@flowcrm.my. Upon termination, confirmed commissions will be paid out within 30 days, subject to any outstanding refund or chargeback deductions. FlowCRM MY may modify, suspend, or discontinue the Program at any time.

17. Contact Us

For any questions or notices regarding these Terms, please contact us: